Privacy Policy

In this policy, “personal information” means information about an identifiable individual. By using our website, you acknowledge the practices described in this policy. Where consent is required, we will obtain it separately.

COLLECTING PERSONAL INFORMATION
We collect information that you provide directly and certain information generated when you use our website. The information collected depends on how you interact with us.

Device and Website Usage Information

• Information collected: IP address, browser type, device information, pages viewed, referring website, approximate location derived from your IP address, and interactions with the website.
• Purpose: To display and operate the website, maintain security, diagnose technical issues and, where permitted, understand website usage.
• Source: Your browser or device, server logs, cookies and similar technologies.
• Recipients: Hosting, security and technical service providers, and analytics providers where such tools are enabled.

Order and Account Information

• Information collected: Name, billing address, delivery address, email address, telephone number, order details, account credentials and payment transaction information.
• Purpose: To process orders, arrange delivery, manage accounts, issue invoices, handle returns and refunds, communicate with you and help prevent fraud.
• Source: Information you provide during registration, checkout or subsequent communications, together with transaction updates from payment and delivery providers.
• Recipients: Payment processors, delivery partners, hosting providers and other service providers involved in fulfilling your order.

Payment information is handled according to the payment method selected at checkout. Payment providers may collect card or other financial details directly. Please do not send full card numbers, security codes, passwords or other sensitive payment credentials by email or through customer support forms.

Customer Support Information

• Information collected: Name, contact details, order number, correspondence and any photographs or other information you provide about a product or request.
• Purpose: To answer enquiries, investigate problems, resolve complaints and process eligible returns, replacements or refunds.
• Source: Information you provide when contacting us.
• Recipients: Personnel and service providers who need the information to help resolve your enquiry.

Marketing Preferences and Reviews
If you subscribe to marketing communications, we collect your contact information and subscription preferences. If you submit a public review, we collect the review and any display name or content you choose to include.

Please avoid including private contact details, payment information or another person’s personal information in a public review.

USING PERSONAL INFORMATION
We use personal information for the following purposes:

• Operating and maintaining our online store.
• Processing payments and fulfilling orders.
• Sending order confirmations, delivery updates and other service communications.
• Managing customer accounts and preferences.
• Handling enquiries, complaints, returns and refunds.
• Detecting and preventing fraud, misuse and security incidents.
• Improving website functionality and the shopping experience.
• Sending marketing communications where permitted by law and consistent with your preferences.
• Meeting legal, tax, accounting and recordkeeping obligations.

SHARING PERSONAL INFORMATION
We share personal information where reasonably necessary for the purposes described in this policy, including with:

• Website and hosting providers: To host, maintain, secure and support the website.
• Payment providers: To process transactions, refunds and payment verification.
• Delivery and fulfilment partners: To prepare, ship and deliver orders.
• Customer support and communication providers: To manage enquiries and deliver service messages or permitted marketing communications.
• Analytics or advertising providers: Where these tools are enabled and the required consent or other legal conditions have been met.
• Professional advisers and authorities: Where necessary for legal advice, compliance, dispute resolution or responding to a valid legal request.

If our business is involved in a merger, acquisition or transfer of assets, personal information may be disclosed as part of that transaction, subject to applicable confidentiality and legal requirements.

Service providers may process information on our behalf, while certain providers, such as payment companies, may also process information for their own purposes under their privacy policies.

COOKIES AND SIMILAR TECHNOLOGIES
Cookies are small files stored on your device when you visit a website. Similar technologies may also be used to remember preferences, maintain shopping sessions and understand website interactions.

Types of Cookies

The specific cookies used and their duration depend on the website features and services enabled. Session cookies generally expire when your browsing session ends. Persistent cookies remain until they expire or are deleted.

Managing Cookies
You can manage or delete cookies through your browser settings. Blocking essential cookies may affect account access, shopping cart functions or checkout.

Where a cookie preference tool is available, you can use it to manage optional cookies or change your previous choices. Where required by law, optional cookies will be used only after obtaining your consent.

MARKETING AND ADVERTISING
Where permitted by law, we may send news, product updates or promotional offers consistent with your preferences.

You can unsubscribe from marketing emails using the unsubscribe link in the message or by contacting us. Unsubscribing from marketing does not stop necessary communications about your orders, payments or account security.

If advertising tools are enabled, they may use cookies or similar technologies to measure campaigns or provide relevant advertising. Where applicable, you may manage these activities through the website’s cookie controls and the relevant provider’s privacy settings.

LEGAL GROUNDS FOR PROCESSING
Where applicable data protection law requires a legal basis, we process personal information on the basis of:

• Contract: To take steps at your request before a purchase and fulfil our agreement with you.
• Legal obligations: To comply with applicable legal and regulatory requirements.
• Legitimate interests: To maintain security, prevent fraud and operate and improve our business, where those interests are not overridden by your rights.
• Consent: For activities that require your permission, including certain marketing and optional tracking activities.

Where processing relies on consent, you may withdraw it at any time. Withdrawal does not affect processing lawfully carried out before consent was withdrawn.

RETENTION OF PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, resolving disputes and meeting legal, tax and accounting requirements.

Retention periods depend on the type of information, the reason it was collected and applicable legal requirements. When information is no longer needed, we take reasonable steps to delete it or render it non-identifiable.

A deletion request may not apply to information we must retain to meet a legal obligation or establish, exercise or defend a legal claim.

SECURITY
We use reasonable technical and organizational measures appropriate to the information we handle to help protect it against unauthorized access, loss, misuse or disclosure.

No method of internet transmission or electronic storage is completely secure. Please protect your account credentials and contact us promptly if you suspect unauthorized access.

INTERNATIONAL PROCESSING
Our service providers may process or store personal information outside your province, territory or country. Information processed in another jurisdiction may be subject to that jurisdiction’s laws and lawful access requests.

Where applicable law requires safeguards for international transfers, we will use the safeguards required for the relevant transfer. You may contact us for further information about international processing.

YOUR PRIVACY RIGHTS
Depending on your location and the laws that apply, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to applicable exceptions.
• Withdraw consent where processing relies on consent.
• Object to or request restriction of certain processing.
• Receive certain information in a portable format.
• Opt out of certain advertising-related processing where applicable.
• Complain to the relevant privacy or data protection authority.

To submit a request, contact us using the details below. We may need to verify your identity before responding. Please provide only the information reasonably necessary to help us verify and fulfil your request.

We will respond within the period required by applicable law. If we cannot fulfil a request, we will explain the reason where required. We will not unlawfully discriminate against you for exercising your privacy rights.

Canadian Residents
Where Canadian privacy law applies, you may request access to your personal information, challenge its accuracy and ask about our information handling practices. You may also withdraw consent, subject to legal or contractual restrictions and reasonable notice.

European Economic Area and United Kingdom
Where European Economic Area or United Kingdom data protection law applies, you may have rights of access, correction, erasure, restriction, objection and data portability, subject to the relevant legal conditions.

Where applicable, you may also have rights concerning decisions based solely on automated processing that produce legal or similarly significant effects. You may contact us about the processing connected with an order or payment decision.

California Residents
If California privacy law applies to our processing, eligible residents may have rights to know, access, correct and delete personal information, and to opt out of its sale or sharing as those terms are defined by law.

Where applicable, you may submit a request yourself or through an authorized agent. We may request verification of your identity and the agent’s authority as permitted by law.

CHILDREN’S PRIVACY
Our website is intended for a general adult audience and is not directed to children. We do not knowingly collect personal information from children in circumstances that require parental consent without obtaining that consent.

If you believe a child has provided personal information to us inappropriately, please contact us so we can investigate and take appropriate action.

THIRD-PARTY WEBSITES
Our website may contain links to external websites or services. Their collection and use of personal information are governed by their own privacy policies. Please review those policies before providing information to them.

CHANGES TO THIS PRIVACY POLICY
We may update this policy to reflect changes to our practices, website features or legal requirements. The revised version will be published on this page with an updated date.

Where required by law, we will provide additional notice or obtain consent before making changes that materially affect how we use your personal information.

CONTACT
For privacy enquiries, requests or complaints, please contact:

Indyour
Email: [email protected]
Postal address: 1570 Edgecroft Drive, Pickering, ON L1X 0B6, Canada

Please describe your enquiry and provide enough information for us to respond. Do not include passwords or full payment card details.

If you are not satisfied with our response, you may contact the privacy or data protection authority responsible for your jurisdiction.

Last updated: October 15, 2026