Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
RETURN ELIGIBILITY
To be eligible for a return, your item must be in the same condition that you received it, unused, with any original tags, and in its original packaging. You will also need the receipt or proof of purchase.
HOW TO REQUEST A RETURN
To start a return, contact us at [email protected]. Please include your order number and details of the item you wish to return.
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted, except where applicable law requires otherwise.
For any questions about returns, contact us at [email protected].
DAMAGES AND ISSUES
Please inspect your order upon delivery and contact us promptly if an item is defective, damaged or incorrect so that we can investigate and arrange an appropriate resolution. Please include your order number and, where possible, photographs of the item and packaging.
HANDCRAFTED PRODUCT VARIATIONS
Our handcrafted wooden products may have natural variations in grain, colour, texture and finish. These variations are not considered defects where the item remains consistent with its description and intended use. This does not affect your right to request a return within our 30-day return period if the item meets the eligibility requirements.
EXCEPTIONS / NON-RETURNABLE ITEMS
Custom-made products, special orders and personalized items cannot be returned for a change of mind. We also do not accept change-of-mind returns on sale items or gift cards.
These exclusions do not affect your rights under applicable law if an item is defective, damaged or materially different from its description. Please contact us if you have questions about the eligibility of a particular item.
EXCHANGES
The fastest way to receive a different item is to request a return for the item you have. Once the return is accepted, you can place a separate order for the replacement item, subject to availability.
REFUNDS
We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, your refund will be issued to your original payment method.
Please allow additional time for your bank or credit card provider to process and post the refund. Any refund deadlines required by applicable law will apply.
CONTACT INFORMATION
For return, exchange or refund enquiries, contact us at [email protected]. Please include your order number so we can assist you.
Last updated: October 15, 2026